These are some of our customer's most common questions. If you do not see the answer to your question please feel free to contact us at (800) 990-0414
Can I get my locks keyed the same?
When you place an order here on our website, we will key all of the locks in your order to use the same key. Rest assured that if you purchase 1 or even 100 locks, if they are all purchased in the same order then they will all be keyed the same. If you already have some of our locks and would like to have your new locks keyed the same, select the existing-key option on the product page and enter your existing key number before adding the lock to your cart. Matching an existing key costs $2 per purchased pack.
If Key numbers are not added to orders at time of purchase on website. We can not and will not be responsible and can not guarantee that the order will be sent out with the numbers requested. Please make sure to call us asap during normal business hours (7am thru 4pm M-F) to add or make any changes. Most orders are shipped within 24 hours of being placed.
Do infiniteRule Locks Require Maintenance?
Yes. It is recommended that your InfiniteRule Locks are maintained every 90 days by lubricating and cleaning. This will ensure that your lock performs as it was intended and is part of your warranty protocol. Please refer to our Cleaning section for the proper way to maintain your locks.
Where are InfiniteRule Security Locks made?
InfiniteRule Locks are machined from raw materials in Oxnard California using our own facilities and machinery. We take pride in bringing manufacturing back to the USA and are committed to producing a 100% American made product.
How soon does my order ship once placed?
Most orders are shipped within 24 hours of being placed. This is only an average for items that are in stock and do not require any special attention. This time frame is not guaranteed. Some orders may require more time than others, especially if special key numbering is requested, or if orders are placed on weekends and during holidays.
I see some rust on my pins / Locks, why?
If you have a hitch that is made from coated mild or carbon steel you will notice that as your hitch ages it may rust. Although your InfiniteRule lock is completely rust resistant you may see some superficial residue from your hitch. Frequent cleaning and maintenance of your hitch and lock will protect your towing accessories. (Continue reading)
Is there a warranty on InfiniteRule Security locks?
We do offer a 1-year warranty on all products. However, you do need to do regular maintenance and it DOES NOT cover misuse, abuse, or accidents. (Please read our detailed WARRANTY and RETURNS POLICY)
How many keys come with my locks?
Single Packs - 2 Keys
2 Packs - 2 Keys
3 Packs - 3 Keys
4 Packs - 4 Keys
What is the difference between Hitch Locks, Receiver Locks and Locking Pins?
Hitch locks prevent unauthorized removal of the ball and accessories in the hitch. Receiver locks keep the hitch attached to the towing vehicle by locking it in the receiver. Locking pins, versatile in use, come with built-in locks and can secure various components. Together, these devices enhance towing security.
What are locking pins used for?
Locking pins are used to secure various components together, ensuring they remain attached and cannot be easily separated. They are commonly found in towing setups, machinery, and equipment, where they provide a secure connection while also offering the flexibility of quick disassembly when needed. The built-in lock mechanism prevents unauthorized removal, enhancing safety and security.
How do I choose the right size locking pin for my vehicle or equipment?
To choose the right size locking pin for your vehicle or equipment, measure the diameter of the insertion hole and the length needed to ensure a snug fit. Consider the equipment's weight and load-bearing capacity. Check the material for durability and consult the equipment's manual or experts for guidance.
Are there different types of hitch locks available?
Yes, there are various types of hitch locks available, each designed to secure different manufacturer hitches and deter theft. These locks can range from pin locks that secure the hitch accessories in place, preventing unauthorized removal, to coupler locks that prevent a trailer from being hitched to a vehicle without the key, and even receiver locks that secure the ball mount to the vehicle's receiver. The choice of hitch lock depends on the specific needs and type of trailer setup one has.
How do I install a hitch lock securely?
To securely install a hitch or receiver lock, first select the right type for your setup, such as pin, trailer coupler, or receiver locks. Refer to the manufacturer's instructions at https://infiniterule.com/installation. This usually involves inserting the lock through the hitch pin hole or around the coupler, and then fastening by rotating the key 3 to 4 rotations. Regularly check for wear or tampering to ensure continued security.
What materials are your locking pins made of?
They consist of a durable yet sleek design, typically made from high strength stainless steel for reliable security.
How do I maintain and care for my locking pin to ensure longevity?
To ensure the longevity of your locking pin, regularly inspect it for signs of wear, or damage. Clean it with a mild detergent and water, then dry thoroughly. Lubricate with a DRY Lock Lubricant. This gives the lock and its components additional anti-corrosion properties while lubricating the lock and not attracting dirt like other oily lubricants.
Consider applying a thin coating of white lithium grease to the pin. This will help prevent wear from metal on metal contact, along with helping prevent corrosion on your hitch. Store in a dry place and avoid exposing it to harsh chemicals or extreme conditions. Periodically check its functionality to ensure it locks and unlocks smoothly. Refer to https://infiniterule.com/cleaning/ for additional information.
Can I get a replacement key for my hitch lock?
Yes, you can often obtain a replacement key for your receiver or hitch locks by contacting the manufacturer or the retailer where you purchased it. Ensure you have the lock's model number and the number that is stamped on the key along with any other relevant details to facilitate the process.
Are your locking pins and hitch locks resistant to rust and corrosion?
Yes, you can often obtain a replacement key for your receiver or hitch locks by contacting the manufacturer or the retailer where you purchased it. Ensure you have the lock's model number and the number that is stamped on the key along with any other relevant details to facilitate the process.
What safety precautions should I take when using locking pins?
When using InfiniteRule Security locks, choose the right size and type suitable for the load-bearing requirement. Inspect them for wear or damage before use. Ensure proper alignment, engage the locking mechanism fully, and wear gloves for protection. Regularly check and maintain pins as per manufacturer's guidelines.
How often should I check and replace my hitch lock or locking pin?
Regularly inspecting your hitch lock or locking pin is essential for towing safety. Check it every time you hitch or unhitch to ensure it's in good condition. If you notice signs of corrosion, or if it doesn't operate smoothly, it's time to replace it. Periodically lubricating the mechanism will help to prolong its life.
Do your locking pins fit all types of hitches?
We have universal locks and manufacturer specific locks that fit all types of hitches, receivers and trailers.
What's the difference between a standard pin and a locking pin?
A standard pin and a locking pin both secure components together, but they differ in design and function. A standard pin is a straight or tapered pin that relies on a cotter pin to hold in place. On the other hand, a locking pin has a lock that ensures it remains securely in place, offering a higher level of security against accidental disconnections.
How do I know if my hitch lock is properly engaged?
Make sure the lock is properly installed and the correct size for your application. The lock should be properly tightened and should not rattle loosely on the pin. Do NOT over tighten the lock to the pin. Refer to installation instructions for additional information https://infiniterule.com/installation/
Can I use lubrication on my locking pin?
Periodically lubricating your locking pin is recommended and ensures smooth operation and longevity. Dry lubricants are preferred as they resist dirt while not leaving an oily residue. Light oils can be used, but they may attract debris, so regular maintenance is essential. Always consult the manufacturer's guidelines before applying any lubricant to your hitch lock.
If you do not see the answer to your question please feel free to contact us.